The Arch – Liverpool
Here you will find all the FAQs relevant to The Arch student accommodation in Liverpool.
Frequently Asked Questions
- Do I need to be a student?
Only full time students can live with Downing Students. You may be asked to provide proof of your student status and it is very important that you notify us immediately if this changes.
- Do I need to be studying at a particular University or College?
As long as you are a full time student you do not have to study at a particular university or college to live in our accommodation.
- Will I need to pay a deposit?
Yes, a deposit is required and will be held with the Deposit Protection Scheme. The deposit will be refundable at the end of your tenancy providing the property is left clean, damage free and in the same condition as at the start of your tenancy and that you have provided a copy of your Council Tax Exemption Certificate or your Registration Certificate. The deposit only becomes refundable at the end of the agreed tenancy, so if the main agreement is not completed we will consider the deposit as payment in lieu of expenses incurred. However, first year applicants with a conditional offer of a place (dependent on grades) will be refunded the deposit if they can show written confirmation from the University that they have not been successful in securing a place.
- Do I need a Guarantor?
Yes, a Parent or legal Guardian resident in the UK must stand as Guarantor. The Guarantor is legally bound to pay any debts accrued during the tenancy if the tenant refuses to pay. Overseas Students who cannot provide a Guarantor please refer to the options provided on the payment tariff on The Arch page.
- What if I fail my end of year exams/A Levels and the University does not offer me a place for September?
If you provide written evidence from the University, within SEVEN days of your results being published and no later than 1st September (which ever date is the sooner), that you do not have a place we will release you from the contract without penalty and refund the deposit paid. Please refer to our Terms and Conditions.
- What if I cannot get a Visa to study in the UK?
Provided, you have NOT collected the keys, and that you have evidence in writing that your application has been refused we will release you from the tenancy and refund the deposit. If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide us with evidence that you have not been granted a VISA. If you have moved into the accommodation prior to your Visa application being declined you will be responsible for the rent until we can find a student to rent your room.
- Is there a cooling off/ cancellation period?
1. Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail to us at email@example.com, under the following terms:
An ‘Academic year’ covers the period 1st September to 31st August
• Bookings made before the 31st August for the next ‘academic year’ 48 hours cancellation period If you chose to cancel your booking with Downing Students during the cancellation period we will retain £75 from the deposit paid in lieu of administration fees.
• Bookings made in and for the current academic year there is no cancellation period. Subject to the cancellation period stated above once you have signed your tenancy agreement you will be legally bound by the terms stipulated in your tenancy document.
2. After your cancelation Period you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a New Tenancy. If a replacement Tenant is found for your Room, we will release you from your Tenancy Agreement from the start date of the replacement Tenant’s new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement Tenant. If no replacement Tenant is found for your Room we will be entitled to retain your Security Deposit until all amounts due under your Tenancy Agreement have been paid.
3. No Place No Pay – Applicable to 1st year students and 1st year postgraduate students only. If you are a prospective first year undergraduate/postgraduate student and your offer of a place at your preferred University / Higher Education Institution is withdrawn by the University / Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of: a written rejection letter from your chosen university /college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or a copy of the proof of acceptance of your new university by UCAS adjustment. These document(s) must be received by us within 7 calendar days from the date your results are published. Please email the documentation to firstname.lastname@example.org. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.
- What am I responsible for?
As the Tenant, you are responsible for the rent for the full duration of the ‘term’ as set out in the tenancy agreement, whether or not you reside on the property. NB: Where there has been any breach of the Tenancy Agreement by a student; such as where fees have not been paid in line with the agreement or where any student causes a nuisance or annoyance to fellow students or refuses to follow the reasonable direction of the management, the Landlord or their agents reserve the right to seek eviction of that tenant. This is without prejudice to any obligations which the tenant may be under through the agreement. Downing will also notify the relevant University who may take action under its Disciplinary Code in accordance with the Student Charter and its Code of Conduct. If you’re unfamiliar with the law and your legal obligations in relation to the tenancy, you should seek advice from a Solicitor, Accommodations Officer or Citizens Advice Bureau. When you sign the tenancy agreement we assume you are fully aware of your legal obligations. To view a sample agreement please click here.
- What does my rent include?
Your rent is inclusive of utilities i.e. light, heat and water, as well as internet and contents insurance.
- How will I pay my rent?
Rental is paid termly, in advance, by debit or credit card. To view payment options please refer to the payment tariff on The Arch page. Tenancy agreements cannot be completed by the Landlord until your payment card details have been provided. This information is needed to complete your online booking and can be given by yourself or by your guarantor. Students who can’t provide a Guarantor who permanently resides in the UK, are required to pay their rent in advance in August, October, December and February. Please see tariff for more details. If you’re awaiting a student loan and can’t meet payments as scheduled you should contact us at least 48 hours (Monday to Friday) before the payment is due. You will be liable for all bank and administration charges incurred by the Landlord for failed payments and will be expected to reimburse the Landlord for these charges upon demand.
- What dates are rental payments due?
- What if I cannot make my payment on time?
If you’re awaiting a student loan and can’t meet payments as scheduled you should contact us at least 48 hours (Monday to Friday) before the payment is due by emailing email@example.com and attach correspondence to confirm the dates your student loan will be paid to you. You will be liable for all bank and administration charges incurred by the Landlord for failed payments and will be expected to reimburse the Landlord for these charges upon demand. To check the dates your rent payments are due please log in to Downing Students Accommodation Hub.
- How do I change my payment details?
If you need to change your card details please telephone +44 (0)151 707 4398 and ask for our Accounts department. You will need to allow at least 3 working days (i.e Monday to Friday) for any requested changes to be processed. Please ensure that you have all the relevant information to hand when calling.
- How long will the tenancy be for?
All accommodation is let on an Assured Shorthold Tenancy and the length of the tenancy will be set out in the Tenancy Agreement. If you are a current student, please view the tenancy length on the Downing Students Accommodation Hub. If you wish to book with us, please refer to the payment tariff on The Arch page for tenancy lengths.
- When can I move in?
You can move in on or after the ‘Tenancy Start Date’ as specified in your tenancy agreement. We will write to you near to the time with more information about collecting your keys and our Reception opening hours
- When do I have to move out?
You have to vacate your accommodation by 11am on the ‘Tenancy End Date’ as specified in your agreement. Anything left in your room after this time will be removed and disposed of.
- What if I want to terminate my agreement and move out?
If you wish to terminate your tenancy, we must be notified in writing and you must complete our Re Let Form. You will remain responsible for the rent until a new tenant is found or until the end of the tenancy (whichever is sooner). We will aim to find a new tenant who is both acceptable to us and who is prepared to meet the financial and legal requirements of the tenancy agreement at the current prevailing rent. We can’t always guarantee finding another tenant, as obviously this becomes more difficult as the academic year progresses, however, you are able to suggest a replacement to us. Please note that you will also need to cover all administration charges incurred in reassigning the tenancy. Please refer to our Terms and Conditions.
- Can I store my belongings in my room, over the summer or after my tenancy has ended?
You must take all your possessions with you when you leave at the end of your tenancy, even if you are returning to the same room for another year after the holidays. We do not accept any responsibility for anything you leave behind and you may be charged for removal and disposal.
- What do I need to bring?
All our shared apartments and Studios will be furnished but bedding and personal linen (sheets, duvets, pillows, towels etc.) is not provided. ‘Double’ size bedding is suitable for beds in studios. These beds measure approx 140x200cm.Standard en-suite beds (in shared apartments) measure approx. 120 x 200cm, while Premium, Deluxe beds measure approx. 140 x 200cm. (Please note that a small number of Studios have beds that measure 120 x 200cm) In a shared apartment there is a TV in the lounge area, while all studios have a Smart TV. All kitchens include microwave, kettle, toaster, fridge and freezer. Irons, ironing boards and vacuum cleaners are available. Kitchen utensils (crockery, cutlery, pans, etc.) are not provided. You will not be allowed to bring your own fridges, tumble dryers, portable heaters or other large electrical appliances. Chip pans and deep fat fryers are forbidden, as is the use of candles.
- How do I order a bedding or kitchen pack?
You can order kitchen and bedding packs online to be delivered direct to your accommodation. Visit UniKitOut.com where you’ll be able to order from a range of essentials packs to suite your needs. The range of packs include bedding, linen, towels, cooking equipment, crockery, cleaning and stationery. You will need to allow time for delivery so place your order as soon as possible! Remember to use discount code ‘DOWNING18′ at checkout to receive 10% off your order. Note: Double bedding is suitable for all 3/4 beds. You can find your specific bedding measurements in the FAQ section ‘What do I need to bring?’
- My Partner and I are both Students; can we share a room or Studio?
Double occupancy is not available in studios at The Arch. There is however limited availability at The Electra, Liverpool.
- The online system is asking me to 'PAY NOW'. What does this mean?
Don’t worry. By clicking on ‘Pay Now’ you are only submitting your details to the Card Processing Centre’s secure payment gateway. Payments will only be taken on the dates that have been specified.
- Can I live in a female only apartment?
We do have a number of shared apartments where rooms are occupied by females only. If you book one of these rooms and wish to re-let it at a later date, it can only be let to a female student.
- How will I know who I will share with?
As you look forward to moving into The Arch you will probably want to find out who you are living with in your apartment or get to know other students in the building. Downing Students has private Facebook groups to help you. Please like our Downing Students Facebook page to be updated when the group is open.
- Where do I get a Council Tax Exemption Certificate or Registration Certificate?
This is usually given to you when you enroll at University, or you can apply to your Students Services/Registrations office.
- Is there Internet?
Superfast Internet (and WIFI) is included in your rent. In the unlikely event it’s not fast enough you can upgrade. Our internet is provided by Glide Student.
- Do I need insurance?
Contents insurance is included as part of your rental and is provided by Endsleigh Insurance. You can take a look at the policy terms and conditions and find out what’s covered here. Any enquiries about contents insurance must be directed to Endsleigh on 0330 3030 280.
- Do I need a TV Licence?
Yes, you will need a TV Licence. Anyone in the UK watching or recording television as it’s being broadcast or simulcast on any device – including mobiles, laptops and PCs – must, by law, be covered by a valid TV licence. Buying a TV Licence is your own responsibility and is not included in your rent.
- Can I have visitors?
Unless otherwise stated, bedrooms are for single occupation only. Occasional overnight visitors will be allowed, at the discretion of the management, provided that no disturbance or inconvenience is caused to other occupants. You will be held fully responsible for the actions and behaviour of your visitors.
- Can children stay/live with me?
Children cannot stay over or live in the property.
- Can I bring a pet?
Sorry, no pets are allowed.
- Is there Car Parking?
Unfortunately there is no car parking available on site.
- Is there a Cycle Store?
Yes, all our accommodation has ample storage for bicycles.