12th February 2021
The season of love this year looks a bit different, with those who would...
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The photography/images used on the pages of our website are typical of our accommodation. The generic photography/images are indicative of what the accommodation looks like and room sizes, layouts, fixtures and furniture may vary. The soft furnishings used in the photography/videos are not included in our offering. For information about what you will get in each room, please refer to the features section of the property page. For new properties that are in the process of being built, computer-generated images or artist’s impressions may be used to represent what the properties will look like on completion. The content and footage within videos are correct at the time of filming. Imagery is illustrative of properties, rooms and facilities only and individual rooms may vary in layout and content.
Show flats are indicative of what the accommodation looks like and room sizes, layouts, fixtures and furniture may vary. The soft furnishings, decorative items, and kitchen utensils and crockery displayed are not included in our offering. For information about room types and what you will get in each room, please refer to the features section of the relevant property page.
Upon receipt of the Tenancy Offer, whether delivered via the online booking process, by email or by any other means, you have 48 hours to complete the agreement. If the agreement is not completed in this time frame the Holding Deposit will be retained in lieu of cost already incurred by the Landlord and their Managing Agent and the property will be re advertised.
APPLICATIONS MADE/COMPLETED BEFORE 30TH NOVEMBER 2020
APPLICATIONS MADE/COMPLETED ON OR AFTER 30TH NOVEMBER 2020**
Subject to the cancellation periods stated above once you have signed your tenancy agreement you will be legally bound by the terms stipulated in your tenancy document.
** Note: cancellation terms may vary if you booked on our free cancellation offer. Full terms and conditions here.
If your offer of a place at your preferred/current University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades or passing your end of year exams, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
These document(s) must be received by us within 7 calendar days from the date your results are published or by 1st September (which ever date is the sooner). Please email the documentation to firstname.lastname@example.org. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.
If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you send us with evidence that you have not been granted a VISA and do not have a place at a UK University, (and due to this you no longer have a place on your course) provided that we receive the evidence in writing within 1 week of your notification. If the tenancy has started and/ or you have moved into the accommodation prior to your Visa application being declined you will be responsible for the rent until we can find a student to rent your room.
Summer cancellation request made more than two weeks before the summer tenancy start date:
Summer cancellation requests made less than two weeks before the summer tenancy start date cannot be cancelled
Kindly note that our tenancy agreements do not allow you to sublet rooms. Any customers who want to re-let their room need to complete the relevant ‘Re-let form’. If you require this form, please request it by email from your site team.
Any customers who are re-letting the previous tenants room need to compete the relevant tenancy agreement and be a full-time bona fide student who is acceptable to us.
An ‘Academic year’ covers the period 1st September to 31st August.
For bookings made before the 31st July for the next academic year
For Bookings made between the 1st August and tenancy start date for the next academic year.
For Bookings made in and for the current academic year.
1. Payment in Full Discount
Payment in full discount is only applicable when the following criteria is met:
a) You pay the full rental fees (minus the 1.5% discount) as specified in your tenancy agreement.
b) This payment is made on the due date specified in the tenancy agreement
c) You complete the full term as outlined in the tenancy agreement and do not re-let your room to another party during your tenancy.
d) Discount does not apply to tenancies under 39 weeks.
If the above criteria is not met, the payment in full discount will not be applied to your account.
2. Rental Discount / Promotional offers
If you are offered a booking discount or qualify for any other promotional offer in respect of your rental, the booking discount or other promotional offer will only be applied to the rental specified in your tenancy document if the following criteria are met:-
a) all relevant paperwork is completed strictly within the period or periods specified in covering e-mails or letters to you;
b) there are no rental arrears on your account on the date the discount or promotional offer is to be applied;
c) you comply with all other qualifying conditions that have been notified to you.
Subject to the above, the discount or promotional offer will be applied to the final rental payment specified in your tenancy document. Offers are not transferrable and will become void if the agreement is terminated early.
3. Any specified discount or promotional offer is not to be used in conjunction with any other discount or promotional offer that may otherwise be available. This excepts any offer noted in point 1 above (full rental payment discount), which may be applied in conjunction with other discount or promotional offers
4. ‘Refer a Friend Offers’ will only apply to the property as advertised and to applications made in the Offer Period as advertised. To qualify for a ‘Refer a Friend Offer’ the following criteria will apply:
a) The Student making the referral (the ‘Referee’) must first have fully completed a tenancy agreement for the same Accommodation as specified in the offer prior to referring a friend (the ‘Referred’).
b) The Referred must not have previously made an application to, or resided in any properties owned or managed by Downing Students. The friend must book a room directly with Downing Students. The offer will not apply for referrals booking through a third party e.g. a booking agent. It excludes any bookings made directly through universities or higher education institutions.
c) The Referred must then submit their application within the offer period, for the accommodation specified in the offer, using the Referee’s Downing Students ID and complete all the relevant paperwork strictly within the period or periods specified in covering e-mails or letters to them.
d) Provide there are no arrears on their account, The Referee will have the discount applied to their final payment as specified in their tenancy agreement, provided the Referred completes a Tenancy Agreement, pays a deposit and has submitted debit/ credit card details for the payment of their rent.
e) The offer will be void if the Referred is released from the Tenancy Agreement, for whatever reason, prior to the commencement date of their tenancy.
f) Any offer or discounts are not transferable.
g) Any agreed cash incentive or ‘cashback’ will be offset against the rental payments of the Referee. Where the account has been paid in full, payment will be made direct to the Referee’s bank account.
5. ‘Group Booking Offers’ will only apply to the property as advertised and to applications made in the Offer Period as advertised. To qualify for a ‘Group Booking Offer’ the following criteria will apply:
Downing Students are committed to providing services and environments which are free from discrimination, racism, bullying, harassment or victimisation. Our policy is to treat everyone with dignity, integrity and respect. Tenants cannot raise objections in relation to other persons, tenants or staff which are based on race, gender, ethnicity or nationality which are considered discriminatory in terms of equality and diversity.
This privacy notice applies to personal data collected by Downing. It does not apply to personal data collected by third parties through individuals, other organisations or via other websites.
Who we are:
Downing is a leader in the construction, development, provision and management of high quality purpose built student accommodation across the UK.
You may provide personal information to create an application and to set up payments with Downing. Personal information which you provide to us may be used in the following ways:
We will use the information provided to create a tenancy agreement or licence offered by Downing. We will use the information to manage your account and to contact you when necessary throughout the duration of your contract. We may also check and share your information with local authorities, statutory bodies and in relation to Downing Students, education establishments such as colleges and universities.
Third party information.
We will share your information in the following ways and where necessary.
How long do we keep this data?
Unless there is a specific or legal requirement we will not keep this date any longer than is necessary for the purpose it was collected or for which it may be further processed.
Your personal information:
You have the right to request access to your personal information.
You have the right to update your personal information.
You can do this by emailing email@example.com
If you have any queries or complaints about how we use your personal information please contact us at firstname.lastname@example.org.
Downing Students endeavours to provide exceptional service at all times.
We have a positive approach to complaints and regard complaints as an opportunity to receive feedback on our accommodation and services. Downing Students will strive to resolve complaints at the earliest point.
Downing Students will respond to all complaints in a professional manner. All complaints will be resolved promptly and we will endeavour to reach a satisfactory conclusion for both parties.
Downing Students will review how it delivers its service as a result of complaints that are received and will make changes and improvements where necessary.
HOW TO MAKE A COMPLAINT:
You can make a complaint in writing (by letter or email), by phone, or in person. We would encourage you to initially raise your complaint in person, either by phone or at Reception. Our staff will endeavour to resolve your complaint at this initial point of contact. If this is not possible then your complaint will be dealt with in accordance with the stages set out below.
All complaints must be made direct to the site that you have been dealing with. Any complaints that are sent to Head Office will be redirected to the relevant site for them to investigate in the first instance.
Stage 1 Complaints will initially be dealt with at Stage 1 by the relevant Halls Manager. Your complaint will be investigated and we will endeavour to provide a written response within 10 working days of receiving your complaint. If you do not believe that your complaint has been treated fairly and correctly you can escalate your complaint to Stage 2, however you must state why you do not think your complaint has been treated fairly or satisfactorily.
Stage 2 At Stage 2 your complaint will be investigated by the relevant Regional Manager. We will endeavour to provide a written response within 10 working days of receiving your complaint. If you still do not believe that your complaint has been treated fairly and correctly you can escalate your complaint to Stage 3, however you must state why you do not think your complaint has been treated fairly or satisfactorily.
Stage 3 Stage 3 is the final stage of the Complaints Procedure. At Stage 3 your complaint will be reviewed by the Head of Operations. They will notify you of their decision in writing, normally within 10 working days of receiving your complaint. Their decision is final – there is no further right of appeal within Downing Students.
If you remain dissatisfied with the outcome of your complaint you can raise it with the ANUK Complaints Tribunal, https://www.nationalcode.org/forms/making-a-complaint. You must have exhausted our internal process before this is possible.
You may view the property without obligation. Once you submit an application and pay a deposit we assume that you intend to proceed with a tenancy with Downing Living.
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