Terms & Conditions

Cashback Offer T&Cs:

This cashback offer applies to new bookings made for October 2026. Promo code must be added to claim cashback, see code here. All other general terms and booking conditions remain applicable.

Eligibility Criteria:
To qualify for the cashback offer, the following conditions must be met:

• Your booking must be made with us during the cashback offer period (30th September- 30th October 2026).
• Your tenancy start date must be in October 2026.
• You must be a full-time student enrolled in a higher or further education institution.
• Your tenancy agreement must be accepted within the cashback offer period.
• You must quote the promotional code at the time of application.
• You must remain up to date with all rent payments as outlined in your tenancy agreement.
• Your booking must be for 40+ weeks or 47+ weeks tenancy periods only.

Payment of Cashback:

• Cashback will be credited to your account, not paid out directly.
• Providing you have met all qualifying conditions, the cashback will be applied to your September rent instalment.
• If you are paying in full, the cashback value will be deducted from your first payment.
• Eligible applicants will be contacted by the sales team once verified, and your account will be updated accordingly.

Additional Terms:

• This offer can be used alongside the Refer a Friend and Group Booking offers.
• Rebookers are eligible only if they are not already receiving a discounted rate.
• If you cancel, are released from, or re-let your tenancy before it begins or during its term, the offer will become void.

View Eligible Properties and Promo Codes:

For property specific promotional codes and tenancy lengths view here.

Laundry Card T&Cs:

Laundry credit is available on eligible bookings made for October 2026 and will be issued as a unique digital laundry code upon check‑in.

To qualify for the Laundry Credit Offer, the following conditions must be met:

• You must be up to date with all rent payments as outlined in your tenancy agreement.
• Your tenancy start date must fall in October 2026.
• You must be enrolled at a higher or further education institution and hold full-time student status.
• Your tenancy must be accepted within the offer period.
• Only eligible students will receive a code, and the Sales Team will contact you directly to confirm eligibility.
• Please refer to our promo codes to see applicable properties.

In order to activate your laundry credit, you must download the relevant laundry app and enter the code following the in‑app instructions. Once activated, the credit will appear in your app balance.

Laundry credit cannot be exchanged for cash, refunded, or transferred to another person or account.

This offer may be combined with other promotions (e.g., refer‑a‑friend or group booking) unless their specific terms state otherwise.

This offer becomes void if you are released from your Tenancy Agreement, you cancel your booking, or your room is re-let before the start or during the tenancy.

Downing Students is not liable for technical issues with the laundry app or any third‑party system.

Replacement codes are not guaranteed and may only be issued at management discretion.

Misuse & Sharing of Codes

• If you receive a code that was not intended for you, the code and any associated credit will be removed.
  • You will be required to repay any credit used, which will be added as a charge to your account.
• If you share your laundry code with a friend, roommate, or any other individual:
  • Both you and the person you shared the code with will forfeit all laundry credit.
  • Any credit already used may need to be repaid.
• Any breach of these terms may result in the withdrawal of your credit and/or a requirement to repay used credit.

Downing Students reserves the right to withdraw, modify, or replace the offer at any time without notice.

This free gym membership offer applies to new 47+ weeks bookings made at New Park. Eligible room types are Classic Ensuite, Gold Studio and Gold Plus Studio. All other general terms and booking conditions remain applicable.

Eligibility Criteria

To qualify for the Free Gym Membership Offer, the following conditions must be met:

• Your booking must be made and completed between 30th September- 30th October 2026.
• Your tenancy must be for a 47+-week contract at New Park.
• Your tenancy start date must be in October 2026.
• You must book an eligible room type: Classic Ensuite, Gold Studio or Gold Plus Studio.
• You must be a full-time student enrolled in a higher or further education institution.
• Your tenancy agreement must be fully accepted within the offer period.
• You must remain up to date with all rent payments as outlined in your tenancy agreement.

Gym Membership Details

Eligible students will receive a University of Edinburgh Sport & Exercise Gym, Class, Swim Membership for the 2026/27 academic year, which includes access to gym facilities, member swimming sessions and exercise classes, subject to the University of Edinburgh Sport & Exercise membership terms and conditions.

The membership:

• Will be arranged by Downing Students following verification of eligibility.
• Is non-transferable and may only be used by the eligible resident.
• Has no cash alternative and cannot be exchanged for any other service, credit or benefit.
• Is subject to the University of Edinburgh Sport & Exercise membership terms, conditions and code of conduct.

Issuing the Membership

• Eligible applicants will be contacted by the Sales Team once their eligibility has been verified.
• Downing Students will provide details of how the membership will be activated.
• Membership activation may require the resident to provide information requested by the University of Edinburgh Sport & Exercise service.
• Downing Students is not responsible for delays, restrictions or changes imposed by the University of Edinburgh Sport & Exercise service.

Additional Terms

• This offer may be used in conjunction with other promotions, including Refer a Friend and Group Booking offers, unless stated otherwise in the terms of those promotions.
• Rebookers are eligible only if they are not already receiving a discounted rate.
• If you cancel, are released from, or re-let your tenancy before it begins or during its term, the offer will become void and any membership issued may be withdrawn.
• Any misuse of the membership, breach of the University of Edinburgh Sport & Exercise membership terms, or provision of false information may result in the withdrawal of the offer.
• Downing Students reserves the right to withdraw, modify or replace this offer at any time without notice.

This offer applies to bookings made by University of Warwick students. A promotional code must be added at the time of application to claim the free bus pass. All other general terms and booking conditions remain applicable.

Eligibility Criteria

To qualify for the free bus pass offer, the following conditions must be met:

• Your booking must be made with us during the offer period (30th September- 30th October).
• You must be a full-time student at the University of Warwick, enrolled for academic year 2026/27.
• Your tenancy start date must be in October 2026.
• Your tenancy agreement must be accepted within the offer period.
• You must quote the promotional code at the time of application.
• You must remain up to date with all rent payments as outlined in your tenancy agreement.
• University of Warwick student bookings made before 1st July 2026 are only eligible for a free bus pass if the booking was for a Classic Ensuite room with a 51-week tenancy agreement.

Issue & Usage

• The bus pass is provided by National Express and gives unlimited travel within the National Express Coventry Zone only.
• To receive the pass, you must download and register an account on the National Express (NX) Bus mTicket app using the email address provided at the time of booking.
• The pass is administered by the City Village team, who have the authority to issue, cancel, or reinstate passes as required by these terms.
• The provision of the bus pass is strictly tied to an active tenancy. If you choose to end your tenancy, move out early, or if the tenancy is terminated for any reason, the pass will be cancelled immediately.
• When using the mTicket, you may be required to show a valid University of Warwick student ID or a Yoti digital ID to bus staff upon request.
• The pass is for the sole use of the named Tenant and cannot be exchanged for cash, transferred to another person, or credited toward rent.
• Any attempt to share, sell, or permit another person to use the digital pass via the NX Bus mTicket app will result in the immediate and permanent cancellation of the offer. The Provider reserves the right to notify the University of Warwick or National Express of any fraudulent use.

Additional Terms

• This offer can be used alongside the Cashback, Group Voucher, Refer a Friend and Group Booking offers.
• Rebookers are eligible for this offer if they make a qualifying booking during the offer period.
• The offer applies to all room types and all tenancy lengths booked during the offer period.
• If you cancel, are released from, or re-let your tenancy before it begins or during its term, the offer will become void.
• The Provider reserves the right to withdraw, amend, or substitute this offer at any time where necessary.

This Uber Eats Voucher offer applies to new bookings made for October 2026. A promotional code must be added at the time of booking to claim the voucher. All other general terms and booking conditions remain applicable.

Eligibility Criteria:
To qualify for the Uber Eats Voucher offer, the following conditions must be met:

1. Your booking must be made with us during the offer period (30th September- 30th October 2026).
2. Your tenancy start date must be in October 2026.
3. Your tenancy length must be a minimum of 39 weeks.
4. You must be a full-time student enrolled in a higher or further education institution.
5. Your tenancy agreement must be accepted within the offer period.
6. You must quote the promotional code at the time of application.
7. You must remain up to date with all rent payments as outlined in your tenancy agreement.

Applicable Properties & Room Types 

City Village – classic ensuite

Cityside – gold and platinum studios

The View – bronze, silver and gold studios

Verde – silver, silver plus, gold, gold plus and platinum studios

Valid for 40+ weeks & 47+ week tenancy periods only.

Payment of Voucher:

1. Eligible applicants will receive one £100 Uber Eats digital voucher.
2. The voucher will be issued after your tenancy has commenced and all eligibility criteria have been verified.
3. The voucher will be sent electronically to the email address associated with your booking.
4. Downing Students is not responsible for any lost, deleted, expired or undelivered vouchers once issued.
5. No cash alternative will be offered, and the voucher is non-transferable.

Additional Terms:

1. This offer is available on selected properties and selected room types only, subject to availability.
2. This offer can be used alongside the Refer a Friend and Group Booking offers unless otherwise stated.
3. Rebookers are eligible only if they are not already receiving a discounted rate.
4. If you cancel, are released from, or re-let your tenancy before it begins or during its term, the offer will become void and the voucher will not be issued.
5. Downing Students reserves the right to withdraw, amend or extend this offer at any time without prior notice.

View Eligible Properties and Promo Codes:
For property-specific promotional codes and eligible room types, view here.

We hate to see you cancel your booking but we understand that factors may arise that lead to you having to cancel.

(An ‘Academic year’ covers the period 1st September to 31st August)

• For bookings made between 1st October – 31st July for the forthcoming academic year commencing 1st September, you can cancel your booking in writing or by sending us an email within the 48 hours ‘cooling off period’ of accepting and completing your tenancy online.
• For bookings made after 1st August for the forthcoming academic year, there is no cooling off period and you cannot cancel your booking.
• For bookings made during and for the current academic year (from 1st September to 31st August), you cannot cancel your booking once you have accepted the tenancy offer (either manually or digitally online)
• Please note that once you have received your key and checked in to your accommodation you cannot cancel your booking and you will be legally bound by the terms and conditions of the accepted Tenancy Agreement and will be liable to pay all the amounts due.
• If you do need to cancel you will need to meet the requirements of our No place, No Pay policy.
• In instances where a holding deposit has been paid and the tenant fails to manually or digitally complete the booking, or declines the tenancy offer, we reserve the right to retain the holding deposit in lieu of costs incurred.

Once you have booked and completed your tenancy agreement, you will be legally bound by the terms stipulated in the agreement.

After cooling-off period has expired

If the 48-hour cooling-off period has expired there are some scenarios where you may be able to cancel your booking if you meet the necessary requirements. These are:

No Place, No Pay Policy

If your offer of a place at your preferred/current University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades or passing your end of year exams, you may be eligible to be released from the tenancy agreement.

You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a University in a different city because you have exceeded your expected grades.

To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

• a written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
• a copy of the proof of acceptance of your new university by UCAS adjustment.

These document(s) must be received by us within 7 calendar days from the date your results are published or by 1st September (whichever date is the sooner). Please email the documentation to[email protected]. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund your holding deposit in full.

No Visa

If you cannot get a visa to study at a UK University (either on campus or online remote study) and you can provide written evidence that your visa and university application has been refused, we will release you from your tenancy agreement and make a full refund.

Evidence must be provided within one week of notifying us that you are unable to obtain a visa.

If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide the evidence that you have not been granted a VISA and/or do not have a place at a UK University.

If the tenancy has started and you have collected the keys for your accommodation prior to your Visa application being declined you will be responsible for the rent for the duration of the contract.

Summer cancellation

You can cancel your booking in writing or by sending us an email within the 48 hours ‘cooling off period’ of accepting and completing your tenancy online, provided you have not collected the keys to your accommodation. However, after the cooling off period you may be able to cancel if:

• You request to cancel two weeks before the summer tenancy start date
• And you provide evidence to support the cancellation e.g. no summer course, unable to meet conditions of offer

If you cannot provide evidence for cancellation:

• Downing Students reserve the right to retain the holding deposit in lieu of costs
• In the case where the summer let is cancelled by Downing Students the holding deposit will be refunded

Please note you cannot relet your room once you have confirmed and accepted your Tenancy Agreement, this is a legally binding contract and it is your responsibility to adhere to the terms for the full duration of the contract.

Subletting

Please note that your Tenancy agreement or contract does not permit you to sublet your room. Downing Students will only honour Tenancy agreements directly issued by them to the Tenant. Any persons residing in our accommodation who does not have a valid agreement issued to them directly by Downing Students will be asked to leave.

Reselling

We do not permit the reselling of rooms.

We reserve the right to ask for a copy of passport and/or proof of student status information.

We want all our customers to be confident that they have booked a Downing Student room at our published rates. Booking one or more rooms with the intention of selling them to a student to profiteer is not permitted. Downing Students will take measures to ensure all our bookings at the time of sale are genuine. Where we have evidence that the booking has been made with the sole purpose of reselling/reletting for a fee the booking may be cancelled and accommodation reservation withdrawn and the holding deposit will be retained.

1. 1. When you complete your booking, you are agreeing to submit a Holding Deposit payment for your application. On acceptance of the tenancy offer the Holding Deposit will be deducted from the 1st rent payment and the rent account will be adjusted to reflect this.
   2. When you accept your offer you are also agreeing to authorise all future card payments under your tenancy agreement.
   3. You may submit such payments using a credit card or debit card.
   4. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment we will not accept your booking and we will not be responsible for any delay or non-availability in relation to the room. We are not obliged to inform you of the reason for the refusal.
   5. We are not responsible for the card issuer or bank charging you or the card-holder as a result of our processing of the credit/debit card payments in accordance with your booking

Cash Back Promotion:

To qualify for the cash back the person making the referral (The ‘Referrer’) must have:

• Lived in a Downing Students property, for the duration of their tenancy (i.e. they did not cancel or re-let their room), in the preceding academic year for which the referred friend makes a booking

or

they must have completed a booking for a minimum of 39 weeks to live with Downing Students in the same academic year for which the referred friend (The Referee) has made a booking for a minimum of 39 weeks

• Provide their Downing student ID and full name to the referred friend.
• The referred friend must quote the promotion code as advertised and the referrer student ID in the promotion code field on the application form.
• The referred friend must complete a booking to live with Downing Students by 31st July prior to the start of the tenancy.
• The cash back will be credited back to The Referrer’s rent account within one month of The Referee’s start date and The Referee has paid the first rent instalment and collected their keys. Alternatively, if the Referrer is no longer living with Downing Students then they will receive cash back no later than 31st December in the academic year the Referred Friend had booked
• Should a booking that is made via a referral be cancelled or terminated, then the offer will be void.
• There is no restriction on the number of people The Referrer can refer
• ‘Refer a Friend’ offer applies to Referred friends who are new to Downing Students and who have not lived with Downing Student before
• The offer does not apply to a friend who applies to live with Downing Students at Atlas

The Referred Friends (‘The Referee’):

To qualify for the cash back offer, ‘The Referee’ must:

1. Have never lived with Downing Students before
2. Complete a booking for a minimum of 39 weeks or more by 31st July prior to the commencement of the tenancy
3. Enter the promotion code as advertised and The Referrer’s Downing Student ID in the promotional code field on the application form at the time of booking
4. Have complied with all the terms and conditions of their tenancy agreement and have no overdue payments on their account
5. The cash back will be credited back to ‘The Referee’ tenants rent account within one month from when keys for the accommodation have been collected
6. The cashback offer is only applicable to ‘The Referrer’ and ‘The Referee’ and is non-transferable
7. Refer a friend is not applicable when booking to live as a group of three or more with Downing Students. Please see our alternative Group Booking promotion.
8. The refer a friend promotion is only available to direct bookings. Customers who book through a Higher Education Institution nominations agreement or through an agent booking are not eligible for this offer
9. Refer a friend cash back is not applicable for students applying to live at Atlas.
10. Downing Students reserves the rights to change or remove the promotional offer at any time

Cashback Claim Deadline:

Both The Referrer and The Referee must claim their cashback by 31st October of the tenancy start year. Claims made after this date will not be accepted, and the cashback will be forfeited. It is the responsibility of both parties to ensure they submit any required information or documentation to Downing Students before the deadline.  Please email your claim to [email protected].

The following terms apply:

1. An individual must book with a group and share a flat with a minimum of three bedrooms
2. All tenancies must be for a minimum of 39 weeks tenancy period
3. Customers will only qualify for the cash back offer if all members of the group have accepted their tenancy agreement for the same flat, for the same academic year and the booking status is complete for all
4. To book as a group you must login to the resident portal and complete an application. You require a lead tenant to process the group booking
5. The cash back will be credited to all tenant rent accounts within one month of the tenancy start date providing all tenancy terms have been adhered to.
6. The cash back offer is only valid for all direct bookings with Downing Students. It does not apply for referral bookings through a third party e.g. a booking agent.
7. This offer excludes any bookings made directly through universities or higher education institutions
8. The promotion is available to both new and existing customers who look to book for following academic year
9. The group booking promotion is not available for students living in studio or 3dio apartments at any Downing property.
10. Downing Students reserves the rights to change or remove the promotional offer at any time

Cashback Claim Deadline:

Eligible tenants must submit their cashback claim no later than 31st October of the tenancy start year. Failure to complete the required claim process by this deadline will result in the cashback being forfeited in full, with no entitlement to payment at a later date. It is the sole responsibility of the tenant to ensure that all information and documentation required to process the cashback claim is provided to Downing Students by the stated deadline. Please email your claim to [email protected].

The following terms apply:

• This promotion is only available for group bookings at City Village, Coventry.
• This promotion is only available on applications for the 2026/27 academic year made and completed between 1st July 2026 and 31st August 2026. Applications started before or completed after this period will not qualify for the promotion.
• To qualify, a group of six students must book together in a six-bedroom shared apartment within the property for the same academic year.
• All members of the group must meet the standard Group Booking Terms and Conditions to qualify for this offer.
• Each eligible tenant will receive a £100 e-voucher.
• One4all vouchers are redeemable against a selection of participating retailers, as determined by Downing Students.
• One4all vouchers will only be issued after all members of the group have:
  • Checked into their accommodation; and
  • Confirmed their preferred retailer from the available options.

• Downing Students will contact eligible tenants after check-in with instructions on how to select their preferred retailer and receive their e-voucher.
• No cash alternative will be offered, and vouchers are non-transferable and cannot be exchanged for cash, credit, or any other benefit.
• If any member of the group cancels their booking, does not check in, transfers to another room, or otherwise results in the original six-bedroom shared apartment not being fully occupied by the qualifying group, Downing Students reserves the right to withdraw the promotion for all members of the group.
• Downing Students reserves the right to substitute the advertised retailers with alternative retailers of equivalent value and to amend, suspend, or withdraw this promotion at any time without prior notice.

Voucher Claim Deadline

• Eligible tenants must confirm their chosen retailer within 7 days of checking-in.
• Failure to provide the required information within the stated timeframe may result in the voucher entitlement being forfeited.
• It is the sole responsibility of the tenant to provide accurate information required for the processing and delivery of the e-voucher.

At Downing Students, we get it – finding the right room at the best price matters. That’s why we’ve got your back with our Lowest Price Guarantee. Book directly with us and rest easy knowing you’re getting the best deal on your student room.

What the Guarantee Covers
Booked a 51-week tenancy directly with us? If you later spot the same room type on the same floor in the same building listed on our website for £20 or more per week less, we’ll match that price – no stress.

Just show us the listing, and we’ll take care of the rest.
Eligibility Criteria
To qualify for our Lowest Price Guarantee, you’ll need to:
Book directly with Downing Students – either through our website or our official booking team
Make your booking between 27 October 2025 th and 30th June 2026
Choose a 51-week tenancy for the 2026/27 academic year
Be either a new booker or a rebooker

The term Downing Students or ‘us’ or ‘we’ refers to the owner of the website, Downing Property Services Ltd, whose registered office is 5th Floor, 1 Old Hall Street, Liverpool, L3 9HF. Our company registration number is Downing Property Services [04496474] England & Wales. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages and pictures contained therein of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The photography/images used on the pages of our website are typical of our accommodation. The generic photography/images are indicative of what the accommodation looks like and room sizes, layouts, fixtures and furniture may vary. The soft furnishings used in the photography/videos are not included in our offering. For information about what you will get in each room, please refer to the features section of the property page. For new properties that are in the process of being built, computer-generated images or artist’s impressions may be used to represent what the properties will look like on completion. The content and footage within videos are correct at the time of filming. Imagery is illustrative of properties, rooms and facilities only and individual rooms may vary in layout and content.

Show Flats

Show flats are indicative of what the accommodation looks like and room sizes, layouts, fixtures and furniture may vary. The soft furnishings, decorative items, and kitchen utensils and crockery displayed are not included in our offering. For information about room types and what you will get in each room, please refer to the features section of the relevant property page.

OUR COMMITMENT:

At Downing Students, we are dedicated to delivering exceptional service at all times. Our goal is to resolve complaints as quickly and effectively as possible.

We handle all complaints professionally, striving for prompt resolutions that lead to a satisfactory outcome for all parties. Additionally, we continuously review and improve our services based on the feedback we receive.

HOW TO MAKE A COMPLAINT:

We encourage you to first raise your concerns directly with our staff, either in person or by phone, as they will make every effort to resolve your issue immediately. If an immediate resolution is not possible, your complaint will proceed through the formal process outlined below.

You can submit a complaint in writing (via letter or email), by phone, or in person. All complaints should be directed to the specific site you are dealing with. Any complaints sent to our Head Office will be redirected to the relevant site for initial investigation.

COMPLAINTS PROCESS:

Stage 1: Your complaint will first be addressed by the Residence Manager of the relevant site. They will acknowledge your complaint and investigate the matter aiming to provide a written response within 10 working days. If you are not satisfied with the outcome, you may escalate your complaint to Stage 2, clearly stating why you believe your complaint has not been handled fairly or appropriately.

Stage 2: At this stage, your complaint will be reviewed by the Regional Manager. A written response will be provided within 10 working days. If you remain unsatisfied, you may escalate the complaint to Stage 3, again specifying your reasons for dissatisfaction.

Stage 3: This is the final stage of our Complaints Procedure. Your complaint will be reviewed by the Director of Operations, who will provide a written decision, typically within 10 working days. This decision is final, and no further appeals can be made within Downing Students.

If you remain dissatisfied with the outcome of your complaint you can raise it with the ANUK Complaints Tribunal,https://www.nationalcode.org/forms/making-a-complaint. You must have exhausted our internal process before this is possible.

Please see the full Downing.com privacy policy here

This privacy notice applies to personal data collected by Downing (including Downing Students) for the purpose of accommodation applications and management thereof. It does not apply to personal data collected by third parties through individuals, other organisations or via other websites.

Who we are:

Downing is a leader in the construction, development, provision and management of high quality purpose built student accommodation across the UK.

Personal information:

You may provide personal information to create an application and to set up payments with Downing. Personal information which you provide to us may be used in the following ways:

• To create and process an application for accommodation
• To allocate and create a tenancy agreement, lease or licence
• To create a payment schedule and process payments
• For audit and statistical analysis
• For events and offers
• For fraud prevention
• For debt collection
• For the provision of personal contents insurance cover.

We will use the information provided to create a tenancy agreement or licence offered by Downing. We will use the information to manage your account and to contact you when necessary throughout the duration of your contract. We may also check and share your information with local authorities, statutory bodies and in relation to Downing Students, education establishments such as colleges and universities.

Third party information.

We will share your information in the following ways and where necessary.

• To local councils, statutory bodies and universities as required.
• To insurance brokers in the provision of insurance
• To debt collection agents, our solicitors or Guarantor for outstanding debts.
• To the preferred internet / Wi-Fi service provider to Downing.

How long do we keep this data?

Unless there is a specific or legal requirement, we will not keep this date any longer than is necessary for the purpose it was collected or for which it may be further processed.

Your personal information:

• You have the right to request access to your personal information.
• You have the right to update your personal information.

You can do this by emailing [email protected].

If you have any queries or complaints about how we use your personal information please contact us at [email protected].

Downing Students are committed to providing services and environments which are free from discrimination, racism, bullying, harassment or victimisation. Our policy is to treat everyone with dignity, integrity and respect. Tenants cannot raise objections in relation to other persons, tenants or staff which are based on race, gender, ethnicity or nationality which are considered discriminatory in terms of equality and diversity.