YOUR SAFETY IS OUR PRIORITY
It has been a very unpredictable year that has created much uncertainty, particularly at a time when you’re looking to move away from home and take your first steps to living independently.
You can be confident in the knowledge that your safety and wellbeing is, and always will be, our priority.
The infection rate in the UK is now very well managed and restrictions continue to ease. We have had no coronavirus cases in any of our properties and our students are highly satisfied by our response and management of the situation.
Getting ready to move in with us? We have all your safety measures covered so all you need to do is get ready to have the best time of your life.
A safe place to live
Need to quarantine?
Currently, there is a 14-day quarantine period for some visitors arriving in the UK from certain countries. If this applies, you can be assured that we have a dedicated onsite team available to support your quarantine needs. For example, we have a dedicated 24/7 support team who will be able to assist with food deliveries or parcel collections.
Social and virtual events
We understand that meeting new people, making friends and exploring your new home city is such a huge part of student life. This is why we have created a series of fun social and virtual events to help you meet new people and have a great experience.
Safety measures and signage
Social distancing and directional signage are in place across all of our properties, along with screens and sanitizer stations to ensure our teams and residents feel comfortable when moving around and relaxing with us.
Extra reassurance for social spaces
To adhere to social distance measures and manage reduced capacity we have introduced a booking system for some of our social spaces such as gyms, cinemas and games rooms.
Increased training and cleaning
All of our teams are fully trained on our Covid measures and we’ve increased frequency of cleaning across all properties.
24/7 team availability
We have dedicated team members on property 24/7, ensuring we are always available to support and answer your queries and needs.
Contactless fob entry system
We have a secure contactless fob entry system that allows residents exclusive access to their accommodation.
Flexibility
You can have confidence in your existing booking or new application with our Risk-Free Reservations. Find out more below.
MORE FLEXIBILITY WHEN YOU NEED IT
You can have confidence in your existing booking or new application with our Risk-Free Reservations.
Flexible arrival date
If your term date has changed, we can update your check-in date.
Click here to request a change to your arrival date
No Place, No Pay
If you have not been able to meet the academic or English requirements of your university offer, we can cancel your booking
Course cancellations
If your course has been cancelled or moved entirely online, we can cancel your booking.
Travel Restrictions covered
If you are unable to travel to the UK due to government travel restrictions, we can cancel your booking.
Please see further information on our flexible check in policy here.
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Downing Student Life
Visit our blogKeep up to date with the latest student news with the Downing Student Blog. We’ve created this space for you to get the best advice about the things that matter most to you.
Find up to date information on student news, student discounts and insider tips on your chosen student city. We’ve created this blog as your survival pack. It’s jam packed with all the essentials you’ll need during your time at University.
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