The Referrer:

The Referrer:

    1. To qualify for the cash back the referrer must have:
      a) Lived in a Downing Students property in 21/22 or booked to live with Downing Students in 22/23 for a minimum of 39 weeks tenancy
      b) Provide their Downing student ID and full name to the referred friend.

c) This friend must then quote RAF22 and the referrer student ID in the promotion code field on the application form.

  1. The referred friend must book to live with Downing Students by 31st July 20222. The cash back will be credited back to the referrer’s rent account in September 2022. Alternatively, if the referrer is not living with Downing Students for the 22/23 academic year then they will receive cash back no later than 31st December 2022.
  2. Applies for friends who are new to Downing Students, does not apply to students who have lived with Downing before.
  3. Should a booking that is made via a referral be cancelled or terminated, then the offer will be void.
  4. There is no restriction on the number of people a Referrer can refer, and each Referred friend will qualify for a payment if they meet the eligibility criteria

The Referred Friend(s):

  1. To qualify for the cash back offer, the referred friend(s) must:
    a) Complete a booking for 22/23 academic year for a 39 week tenancy or more by 31st July 2022
    b) Have never lived with Downing Students before
    c) Enter RAF22 and the referrer’s student ID in the promotional code field in their application form at the time of booking
    d) Complied with all the terms and conditions of their tenancy agreement e.g. paid your rent instalments or paid in full
  2. The cash back will be credited back to the Referred tenants rent account on the September 2022 payment
  3. The refer a friend promotion is only available to direct bookings. Customers who book through a HEI nominations agreement or agent booking are not eligible for this offer
  4. The cashback offer is only applicable to the referrer and the referred and is non-transferable
  5. Refer a friend is not applicable when booking to live as a group of three or more with Downing Students. Please see our alternative Group Booking promotion here.
  6. Downing Students reserves the rights to change or remove the promotional offer at any time
  7. Refer a friend cash back is not applicable for students applying to live at Atlas or in 3dio affordable rooms in Vega.

Refer a Friend FAQs

Choose your property from the dropdown list below and the Refer a Friend FAQs will be displayed.

General information

Making a complaint

Downing Students endeavours to provide exceptional service at all times and will strive to resolve complaints at the earliest point.

  • Downing Students will respond to all complaints in a professional manner. All complaints will be resolved promptly and we will endeavour to reach a satisfactory conclusion for both parties.
  • If you are unhappy with our service or the manner in which we have dealt with any issues you can contact us by reporting the matter to the Halls Manager or by writing to Downing Students at 5 Myrtle Street Liverpool L7 7DN.
  • We will send acknowledgement within 2 working days. Full details of our complaints procedure can be found in the T&Cs and in the student online induction.

Do I need a TV Licence?

Yes, you will need a TV Licence. Anyone in the UK watching or recording television as it’s being broadcast or simulcast on any device – including mobiles, laptops and PCs – must, by law, be covered by a valid TV licence. Buying a TV Licence is your own responsibility and is not included in your rent.

Do I need insurance?

Contents insurance is free and is provided by Endsleigh Insurance. You can take a look at the policy terms and conditions and find out what’s covered here. Any enquiries about contents insurance must be directed to Endsleigh on 0330 3030 280.

Moving in

How do I order a bedding or kitchen pack?

You can order kitchen and bedding packs online to be delivered direct to your accommodation. Visit where you’ll be able to order from a range of essentials packs to suite your needs. The range of packs include bedding, linen, towels, cooking equipment, crockery, cleaning and stationery. You will need to allow time for delivery so place your order as soon as possible!

Remember to use discount code ‘DOWNING10′ at checkout to receive 10% off your order.

Note: Double bedding is suitable for all 3/4 beds. You can find your specific bedding measurements in the FAQ section ‘What do I need to bring?’

Moving out

What do I need to do before I check-out?

A guide to everything you need to do can be found on the link here.

Can I store belongings at the property if I am returning next year?

You will need to discuss this with the reception team as it will depend on when your current tenancy ends and the new one begins, and whether someone else will be staying in your room over the summer.

We normally advise students to contact a storage company in the area if they cannot keep their belongings in their room.

How do I return my keys?

You can return your keys to reception in person or you can post them through reception’s post box in a key return envelope which you can collect from reception. Please make sure the keys are labelled with your name, room and flat number. If the keys are not returned you will be charged for a replacement key and fob.

You may return your keys before the end of the tenancy, this will not constitute the termination of the agreement and tenants will waive their right to return to the property, to access the accommodation or request keys at any time prior to the end of the tenancy.

My booking information

Is there a cooling off/ cancellation period?

Please visit our terms and conditions here for our cancellation policy.


How can I pay?

Downing Students accepts payment by Mastercard and Visa debit and credit card, and Western Union.

All amounts due must be paid in UK Sterling.

Interest will be charged on late/overdue payments at 3% above the base rate of The Bank of England.

The online system is asking me to 'PAY NOW'. What does this mean?

Don’t worry. By clicking on ‘Pay Now’ you are only submitting your details to the Card Processing Centre’s secure payment gateway. Payments will only be taken on the dates that have been specified.

How do I change my payment details?

Please follow the link here to change your details online using the email address you created your account with.

Alternatively, please telephone our Student Payments Team on +44 (0)151 707 4398 . You will need to allow at least 3 working days (i.e Monday to Friday) for any requested changes to be processed.  Please ensure that you have all the relevant information to hand when calling.


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