Internet (and WIFI) is included in your rent. In the unlikely event it’s not fast enough you can upgrade.

Please see the information below:

• Glide Internet Base Speed = 100Mbit/s (based on connection using a wired ethernet cable)
• Median Speed = 33.4Mbit/s based on WIFI connection to the 5.0GHz bandwidth – WIFI connection on the 2.4Ghz bandwidth will be less

Median Speed (assumes the device being used operates a single special stream) – i.e. the lowest speed that you will achieve for your devices 50% of the time, based on measurements during peak hours of 8pm until 10pm, in accordance with Ofcom guidance.

Sometimes you will achieve more than this and sometimes less. Speeds will typically range from 40Mbps to 120Mbps – Upload speeds will be similar.

Please note that some devices such as premium laptops (operating dual special streams) will achieve considerably higher speeds – as much as double the speeds quoted.

Downing Students endeavours to provide exceptional service at all times and will strive to resolve complaints at the earliest point.

• Downing Students will respond to all complaints in a professional manner. All complaints will be resolved promptly and we will endeavour to reach a satisfactory conclusion for both parties.
• If you are unhappy with our service or the manner in which we have dealt with any issues you can contact us by reporting the matter to the Halls Manager or by writing to Downing Students at 5 Myrtle Street Liverpool L7 7DN.
• We will send acknowledgement within 2 working days. Full details of our complaints procedure can be found in the T&Cs and in the student online induction.

For information regarding accommodation at Atlas please contact King’s College London.

Yes, all our accommodation has ample storage for bicycles.

We will be happy to accept parcels on your behalf. We won’t accept anything we think may contain offensive, dangerous, illegal or illicit material, anything that’s too big or heavy for us to store or food deliveries. To pick up your parcels you’ll need to bring along some photo ID and sign for it. We’ll do our best to look after parcels safely but, in the unlikely event of something going wrong, we won’t be liable for any damage to, or loss from, any parcel that you’ve authorised us to accept on your behalf.